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Merchants Bank of Commerce

Current Openings

 
Accordion 1
Centralized Banking Representative (EFT) - Redding, CA
The Merchants Bank of Commerce team is a group of talented and dedicated individuals, working together to provide exceptional service to our customers and our community. At Merchants Bank of Commerce, our Purpose is to be a catalyst for successful growth in our people, our company, and our community. We work toward this Purpose each day, operating within the guidelines of our Core Values of Integrity, Ownership, Respect, Excellence and Teamwork. We believe our employees are our greatest asset, and we recognize and reward our employees, all of whom contribute towards the success of our company.

Merchants Bank of Commerce has an immediate need for a Centralized Banking Representative in Redding. The Centralized Banking Representative is responsible for performing clerical and data entry duties and adding to the positive growth of the Bank by providing exceptional support to the Centralized Banking Department.
Primary responsibilities include:
  • Process data files and reports with strong attention to detail; pull data and perform data entry to facilitate the needs of Centralized Banking.
  • Meet deadlines with processing of EFT transactions – both in sending and receiving electronic transactions, and apply error resolution.
  • Provide support to front line staff by fielding questions as they pertain to processes within Centralized Banking.
  • Deliver excellent customer service by working promptly to identify issues, and/or elevating them as needed.
  • This position requires flexible work hours.
  • Additional duties and projects as assigned.
Requirements of the position are a high school diploma or equivalent, two (2) years of banking and operations experience, and a solid understanding of banking laws and regulations. The Centralized Banking Representative must also maintain confidentiality of sensitive information, work accurately with close attention to detail.

The successful Centralized Banking Representative will also have excellent interpersonal skills and communication skills, problem-prevention and problem-solving skills, and a high degree of professionalism.

Interested applicants should complete an application and submit it along with a current resume to careers@mboc.com or via US mail to:

Attn: Human Resources
Merchants Bank of Commerce
1177 Placer St
Redding, CA 96001

Merchants Bank of Commerce is an Affirmative Action and Equal Opportunity Employer.
Accordion 2
Electronic Banking Support - Redding, CA
The Merchants Bank of Commerce team is a group of talented and dedicated individuals, working together to provide exceptional service to our customers and our community. At Merchants Bank of Commerce, our Purpose is to be a catalyst for successful growth in our people, our company, and our community. We work toward this Purpose each day, operating within the guidelines of our Core Values of Integrity, Ownership, Respect, Excellence and Teamwork. We believe our employees are our greatest asset, and we recognize and reward our employees, all of whom contribute towards the success of our company.

Merchants Bank of Commerce has an immediate need for an Electronic Banking Support. The Electronic Banking Support is responsible for providing assistance to users of the Bank’s electronic banking technology. The ideal Electronic Banking Support will provide exceptional service to customers, both internal and external in the daily operations of electronic banking.
 
Primary responsibilities include:
 
  • Monitor customer service requests to ensure timely response (e.g., all phases of online banking – retail and business/corporate – including but not limited to: enrollment transactions, closing, Bill Payment, mobile, Remote Deposit capture, account questions or problems, future services and management reporting)
  • Work with vendors as directed; manage cases by following up and communicating with customer and Bank staff regarding known issues and their resolution
  • Provide support to bank staff for electronic banking services sales, including initial product demos, enrollment contract completion and implementation support; attend customer site visits as needed
  • Provide support to bank staff with all questions relating to the use of back office functions for technology systems
  • Provide user training and create appropriate documentation
  • Ability to handle customer complaints with professional tone, assist and provide resolution as needed
  • Provide support to Electronic Banking Manager and assist with compliance, billing, reporting and customer reviews; assist with testing and implementation of new electronic banking products
Requirements of the position include a high school diploma, or equivalent, six (6) months banking experience, sufficient experience and knowledge of Electronic Service offerings to have gained an in-depth understanding of products offered, sufficient experience in technology to ensure understanding and resolution of technical issues associated with online banking products related experience, and possess a valid driver’s license.

The successful Electronic Banking Support will also possess basic word processing and computer database skills with accurate typing/keyboarding skills, good written and oral communication skills, organizational and multi-tasking skills, problem-solving skills, a high degree of professionalism, and the ability to work independently and as part of a group.
Interested applicants should complete an application and submit it along with a current resume and salary requirements to careers@mboc.com or via US mail to:

Attn: Human Resources
Merchants Bank of Commerce
1177 Placer Street
Redding, CA 96001

Merchants Bank of Commerce is an Affirmative Action and Equal Opportunity Employer.
Accordion 3
Part-Time Courier - Redding, CA
The Merchants Bank of Commerce team is a group of talented and dedicated individuals, working together to provide exceptional service to our customers and our community. At Merchants Bank of Commerce, our Purpose is to be a catalyst for successful growth in our people, our company, and our community. We work toward this Purpose each day, operating within the guidelines of our Core Values of Integrity, Ownership, Respect, Excellence and Teamwork. We believe our employees are our greatest asset, and we recognize and reward our employees, all of whom contribute towards the success of our company.

The Redding office of Merchants Bank of Commerce has an immediate need for a part-time courier. The Courier will provide prompt, efficient delivery and pick-up of all documents and communications between Bank of Commerce branches, customers’ place of business, and other community locations on an regular basis.
Primary responsibilities include:
  • Flexible availability
  •  Ensure all deposits and communications from the Bank’s customers are picked up and delivered to the proper branch in a timely and professional manner
  • Pick up and deliver interoffice memos and envelopes to appropriate branches/departments in a timely manner
  • Maintain proper documentation of all pick-ups and deliveries
  • Transport any other items and/or communications concerning Bank of Commerce business
    •  Deliver outgoing mail to proper location
    • Pick up and deliver office supplies and equipment to proper branch upon request
    • Deliver change orders when needed
    • Transport Bank documents to storage
    • Ensure proper handling of confidential information
    • Deliver payroll to customers
Requirements of the position include a high school diploma, or equivalent, and possess a valid driver’s license and proof of insurance as well as a good driving record.

The ideal candidate for this position will have the ability to take initiative and prioritize tasks with good time management skills. The successful candidate will also understand routes to run and courier services offered to each customer.

Interested applicants should complete an application and submit it along with a current resume to careers@mboc.com or via US mail to:
 
Attn: Human Resources
Merchants Bank of Commerce
1177 Placer St
Redding, CA 96001
 
Merchants Bank of Commerce is an Affirmative Action and Equal Opportunity Employer.